Grievance Redressal
We're here to help resolve your concerns
About Grievance Redressal
At Fingrowth Co-operative Bank, we value your feedback and are committed to resolving your concerns promptly and effectively. Our dedicated grievance redressal mechanism ensures your voice is heard.
Submit Your Grievance
Grievance Redressal Officers
Principal Nodal Officer
Name: Mr. Narendra Kumar Sharma
Designation: General Manager
Email: narendrakumar.sharma@fingrowthbank.bank.in
Phone: 0141-2820346, 9971364100
Executive Director
Name: Mr. R.B. Jain
Designation: Executive Director
Email: rb.jain@fingrowthbank.bank.in
Phone: 0141-2820331, 9414097549
Escalation Matrix
| Level | Contact Person | Timeline | Contact Details |
|---|---|---|---|
| Level 1 | Branch Officer | 5 working days | Visit your nearest branch |
| Level 2 | Branch Manager | 10 working days | Visit your nearest branch |
| Level 3 | Principal Nodal Officer / Executive Director | 15 working days | narendrakumar.sharma@fingrowthbank.bank.in / 0141-2820346, 9971364100, rb.jain@fingrowthbank.com/0141-2820331, 9414097549 |
| Level 4 | Banking Ombudsman | After 30 working days | Reserve Bank of India / https://cms.rbi.org.in |
| - | - | - | - |
Resolution Timeline
Acknowledgment
Within 24 working hours of receiving your complaint
Investigation
Thorough review within 10 working days
Resolution
Final resolution within 30 working days
Important Information
- All grievances will be acknowledged within 24 working hours of receipt
- A unique reference number will be provided for tracking purposes
- Most complaints are resolved within 7-15 working days
- If not satisfied with the resolution, you can escalate to the next level
- You can also approach the Banking Ombudsman if the complaint remains unresolved after 30 days
Alternative Contact Methods
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